Product questions, sizing, stock and the cart someone left at midnight — answered in the conversation where the customer asked, so the sale does not leave to find a quicker reply.
Is the linen shirt in medium? The blue one.
Yes — two left in blue, medium. Want me to hold one while you check out?
Item held for 30 minutes
Checkout link sent
The browsing peak is evenings and weekends — exactly when nobody is watching the inbox.
A customer with one unanswered question does not wait. They buy the same thing somewhere that answered.
Your team spends its hours reading tracking pages aloud instead of selling.
Across the customer journey
Size, colour, fabric, stock, delivery time — answered from your live catalogue, with the right product image in the reply.
Does this run small?
A little — most people go one size up. Medium is in stock in both colours.
Product card shared
Connects to
Confirmed against your actual stack in the discovery call — we say what connects before you sign.
Built to be trusted
Answers only from what you approve
The agent speaks from your content and your rules. Where it does not know, it says so and hands over.
A person for every judgement call
Escalation is in every plan: the right colleague gets the conversation with the full thread attached.
Every conversation on record
Each exchange is kept with its outcome, so you can see exactly what was said and what was done.
Your data, where you need it
Handling agreed in writing, and a fully private deployment on your own infrastructure when residency demands it.
Yes. The Catalogue Agent reads your live inventory, so it will not promise a size you sold an hour ago. Where a store cannot expose stock, we agree a sync interval and say so in the reply.
No. It sends one follow-up, at a time you choose, and stops the moment the customer declines. Broadcasts only go out after you approve them.
Routine returns and exchanges are logged in your system. Anything involving a refund decision or an unhappy customer goes to your team with the whole conversation attached.
Other industries
Replies in seconds, any hour
Fifteen minutes on how customers reach you today, and a fixed quote in writing afterwards.