Tracking questions answered from your system at any volume, delivery exceptions flagged to the team that can fix them, and rebooking handled in the chat.
Tracking DXB-20931, when will it arrive?
It's at the Dubai hub and out for delivery tomorrow between 10 am and 2 pm.
Status read live
Delivery window sent
Most of your inbound volume is a question your system already knows the answer to.
A missed delivery means another trip, and nobody told the customer to be home.
Damaged or stuck parcels are found when the customer complains.
Across the customer journey
Status, location and delivery window read from your system the moment a customer asks, in any volume.
Has my parcel left Rotterdam?
Yes, it left this morning and reaches Berlin tomorrow.
Status sent
Connects to
Confirmed against your actual stack in the discovery call — we say what connects before you sign.
Built to be trusted
Answers only from what you approve
The agent speaks from your content and your rules. Where it does not know, it says so and hands over.
A person for every judgement call
Escalation is in every plan: the right colleague gets the conversation with the full thread attached.
Every conversation on record
Each exchange is kept with its outcome, so you can see exactly what was said and what was done.
Your data, where you need it
Handling agreed in writing, and a fully private deployment on your own infrastructure when residency demands it.
Yes. It answers every tracking query at once, whether that is a hundred a day or thousands on a peak.
An API is the cleanest route. Where there isn't one, we agree another source during scoping and are clear about how fresh the data will be.
Yes — delivery-day confirmations and delay notices go out on WhatsApp, which is read far more reliably than SMS or email.
Other industries
Replies in seconds, any hour
Fifteen minutes on how customers reach you today, and a fixed quote in writing afterwards.