Custom Module · From Scale
Built during onboarding for the workflow no template covers — your name for it, your tone, your rules, and your sign-off before it acts.
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01How it works
The one thing only your business does, built during onboarding: your name for it, your tone, your rules, your sign-off before it acts.
The steps, rules and exceptions your team follows today.
Configured to your systems, language and approval points.
Checked against your past conversations before anyone sees it.
It acts only once you have approved how it behaves.
02What it does
Warranty checks, claims, returns, eligibility — whatever you do.
Connected over APIs, sheets or custom integrations.
Steps that need a person stay with a person.
Approved content, handover and records, like every module.
Adjusted as your process changes.
Uses the same channels and brain as your other modules.
03Where it earns its keep
Configured around how your sector sells and supports — your catalogue, your booking rules, your tone.
04Pairs well with
The whole stack self-hosted on your infrastructure, for strict data-residency requirements. Same agents, nothing leaving your network.
Explore Private DeploymentThe handover layer. Routes anything needing judgement to the right person with the conversation attached, and folds recurring cases into the next tuning round.
Explore Escalation DeskWhat customers asked, what they abandoned and which hours cost you money — one Monday digest in plain language, not a wall of charts.
Explore Insights DigestConnects to
Confirmed against your actual stack in the discovery call — we say what connects before you sign.
Built to be trusted
Answers only from what you approve
The agent speaks from your content and your rules. Where it does not know, it says so and hands over.
A person for every judgement call
Escalation is in every plan: the right colleague gets the conversation with the full thread attached.
Every conversation on record
Each exchange is kept with its outcome, so you can see exactly what was said and what was done.
Your data, where you need it
Handling agreed in writing, and a fully private deployment on your own infrastructure when residency demands it.
05Questions
Custom modules are available from the Scale tier.
It depends on the systems involved; we scope it on the discovery call and give you a timeline in writing.
Yes. Changes are made in the monthly tuning rounds as your process evolves.
All 17 modules
Replies in seconds, any hour
Fifteen minutes on how customers reach you today, and a fixed quote in writing afterwards.