Escalation Desk · In every plan
The handover layer in every plan. Anything needing judgement goes to the right person with the whole conversation attached — and recurring cases are folded into the next tuning round.
I was charged twice for order #4471.
I'm sorry — I can see both payments. I've passed this to our accounts team with everything attached.
Routed to accounts · high priority
Full thread attached
01How it works
The handover layer. Routes anything needing judgement to the right person with the conversation attached, and folds recurring cases into the next tuning round.
A complaint, a refund, a clinical question — anything your rules reserve for a person.
Honestly, and says what will happen next, rather than guessing.
To the right person or team, by topic, urgency and hours.
Recurring escalations are reviewed monthly and folded back in.
02What it does
Topics, keywords and sentiment that always go to a person.
The person gets the thread, not a ticket number.
Urgent cases first, to the right team, in working hours or not.
Told a person is taking over, and roughly when.
Your colleague replies in the same thread and hands back when done.
What was escalated and why, used to tune the agent.
03Where it earns its keep
Configured around how your sector sells and supports — your catalogue, your booking rules, your tone.
04Pairs well with
The core module. Answers, qualifies and books on the channel your customers already open twenty times a day — in whatever language they write in, any hour.
Explore WhatsApp AgentWhat customers asked, what they abandoned and which hours cost you money — one Monday digest in plain language, not a wall of charts.
Explore Insights DigestAnswers your business phone in a natural voice, handles the same reception and booking as the chat agent, and hands off cleanly when a call needs a person.
Explore Voice AgentConnects to
Confirmed against your actual stack in the discovery call — we say what connects before you sign.
Built to be trusted
Answers only from what you approve
The agent speaks from your content and your rules. Where it does not know, it says so and hands over.
A person for every judgement call
Escalation is in every plan: the right colleague gets the conversation with the full thread attached.
Every conversation on record
Each exchange is kept with its outcome, so you can see exactly what was said and what was done.
Your data, where you need it
Handling agreed in writing, and a fully private deployment on your own infrastructure when residency demands it.
05Questions
Yes. A clean handover to a person is part of every VantriqAI agent.
The customer is told when to expect a reply, and the case waits at the top of the queue for your team.
Yes — topics, keywords and customer mood that should always reach a person are set with you during onboarding.
All 17 modules
Replies in seconds, any hour
Fifteen minutes on how customers reach you today, and a fixed quote in writing afterwards.